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\nAbout the role
\nAt Polymerize, we provide materials informatics software for materials companies to accelerate their product development and efficiently manage data while bringing operational efficiency and AI-driven material innovation to their R&D. We work at the intersection of AI and materials science and use our years of material research & experience background.
\nThis role is open to candidates in Singapore & India.
\n\nResponsibilities
\n- Manages retains and grows revenue, responsible for sales and the customer relationship (may include new sales and revenue quota attainment).
- Cultivates customer relationships and ensures effective service delivery to accounts.
- Focuses on customer satisfaction, knows the customer's business and workflows, and develops a proper contact network within accounts.
- Supports execution of strategy at the account level.
- Works with and brings in experts/specialists onto the team where required, has oversight of all accounts activities.
- Responsible for forecasting keeps management in touch with accounts in a timely fashion, gathers intelligence on competitor activity, and gives feedback to marketing.
- Acts as a point of contact for the client provides an escalation path to and from Service and attends to customer issues promptly.
- Tracks customer activity in the internal system in order to execute account strategy and identify additional opportunities.
- May provide customer product training as necessary.
- Accountable for individual expense budget management.
\nSkills & Requirements
\n- 3-5 years of account management experience with strong domain knowledge of SaaS products and markets.
- Strong understanding of customers and their business model and workflows.
- Relationship-building skills.
- Selling skills (identity, develop, and articulate a complex proposition/consultative selling).
- Strong negotiation skills.
- Strong interpersonal skills, ability to develop and execute a sales plan, and ability to use a variety of technology with a high level of proficiency.
- Problem-solving - ability to understand, articulate, structure, and solve client needs.
- Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization.
- Ability to collaborate with the account team.
- Experience/Education Background in Chemical Industry would be an advantage
\nEqual Opportunity Statement
\nPolymerize is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.
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