About MedPay® We are a VC-funded startup building India’s largest OPD network of healthcare service providers enabling cashless transactions. We are operating across 500+ Cities and 4000+ Pincodes pan India. For more details please visit us on medpay.in
Here is the link to recent media coverage https://www.livemint.com/insurance/news/icici-lombard-announces-cashless-opd-service-for-customers-through-medpay-11638776691053.html

Experience: We are looking for a Lead - Operations to oversee daily activities across functions. Your responsibilities include designing policies, overseeing customer service and implementing technology solutions. You should be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business. If you’re also committed to productivity and compliance, we’d like to meet you. Ultimately, you’ll ensure our operations run smoothly and that people are productive.

Responsibilities

• Formulate business strategy with others in the executive team
• Design policies that align with overall strategy
• Implement efficient processes and standards
• Coordinate customer service operations and find ways to ensure customer retention
• Ensure compliance with local standards
• Oversee the implementation of technology solutions throughout the organization
• Manage contracts and relations with customers, vendors, partners and other stakeholders
• Evaluate risk and lead quality assurance efforts
• Oversee expenses and budgeting to help the organization optimize costs and benefits
• Mentor and motivate teams to achieve productivity and engagement
• Report on operational performance and suggest improvements

Requirements

• Proven experience as Head of Operations, Operations Director or similar leadership role
• Familiarity with all business functions including HR, Finance, and IT
• Experience with implementing IT systems
• Knowledge of data analytics and reporting
• Good with numbers and financial planning
• Outstanding communication and negotiation skills
• Excellent organizational and leadership ability
• Analytical mind
• Problem-solving aptitude
• Graduate in Business Studies