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  • \nCustomer Success Manager UK Market 🇬🇧 - FoodTech\n
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    • \n\nParis\n
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    • \n\nFull-Time\n
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  • \nApply Now\n\n
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\n\"Flynt\"\n\n
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\nFlynt\nIs Hiring!\n

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\nCustomer Success Manager UK Market 🇬🇧 - FoodTech\n

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\nAbout\n

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Flynt is the first 🇫🇷 revenue optimization solution created for restaurants (independents, chains and dark kitchens).

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With the acceleration of the digitalization of the sector and the increasing number of orders placed online, how to optimize its profitability on each channel? Today on Uber Eats, Deliveroo, Glovo, Pulp and very soon TheFork, Zelty, Tabesto, SundayApp, etc…

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This is where Flynt comes in: thanks to a better understanding of their performance and taking into account a multitude of parameters, Flynt allows restaurateurs to display the best selling price at all times and thus boost their visibility. and increase their revenues on online sales channels.

\n\n

In concrete terms, their mission is to allow each restaurateur to be at the maximum of their production capacity at all times while optimizing their profitability.

\n\n

Our promises

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    \n

  • Earn up to 30% profitability

    • \n

  • Multiply your customer acquisition by 2

    • \n

  • Boost your visibility on digital platforms

    • \n
\n\n

Today Flynt is a first Seed fundraising of €2.2M (Séria A planned for 2024), 25 employees and more than 2000 signed customers (Pokawa, Côté Sushi, Big Mamma, KFC, Clone, DĒVOR, Père&Fish, etc..).

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\nJob Description\n

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Trained and coached by our Head of CSM, your main mission will be to train, follow and care for our dear customers throughout their life at Flynt.

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For several months, Flynt has launched on the UK market 🇬🇧:

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    \n

  • 3 first customers with several points of sale

    • \n

  • Swami, our first UK Sales joined us in September (based in Paris)

    • \n

  • SMB and Key account market

    • \n
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It will be divided into 3 key parts:

\n\n

Training / Monitoring

\n\n

Manage your account portfolio - Be the REVENUE MANAGEMENT expert for them. You will have the important responsibility of ensuring that each of your clients increases the profitability of their business tenfold thanks to Flynt. To do this, you will ensure that the Flynt tool no longer has any secrets for them. That they master all of the functionalities, particularly those essential for optimal use, while ensuring that they are adapted to their particularities. You will propose scenarios to your client while implementing a strategy and profitability.

\n\n

Acceleration

\n\n

You will use your commercial fiber to offer your customers new Flynt products in order to provide them with even more value (detection of new needs, demo of new features, annual commitment).

\n\n

Retention

\n\n

Finally, you are responsible for retaining your customers as much as possible and implementing various actions to limit churn and ensure that they are fully satisfied with the tool (e.g. monitoring performance indicators, collaboration with technical teams to improve the products, partnership actions).

\n\n

Tools: Salesforce, Aircall, Modjo, Slack, Notion

\n\n

Our offer

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    \n

  • Start date: flexible!

    • \n

  • Full-time permanent contract

    • \n

  • 2 days of remote per week

    • \n

  • €10 on Swile per day worked (50% covered by Flynt)

    • \n

  • 50% support for the Navigo pass

    • \n

  • Package: fixed + variable uncapped + BSPCE

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\nPreferred Experience\n

\n
\n
    \n

  • You are native English OR bilingual English

    • \n

  • You also have a good level (writing/speaking) in French

    • \n

  • You have already worked on the UK market (or International experience is appreciated, opening a market...)

    • \n

  • You have a background in customer service / management / sales

    • \n

  • You have at least one year of experience in customer management

    • \n

  • You have an experience/project in Food / FoodTech

    • \n

  • You know how to take initiatives, you are curious and proactive

    • \n

  • You have an intrapreneurial spirit

    • \n
\n\n
\n
\n
\n

\nRecruitment Process\n

\n
\n
    \n

  • Quick introductory telephone conversation (10 minutes) with Victor, Talent Acquisition Manager to ensure the basic elements and give you an overview of the recruitment process

    • \n

  • 1st “discovery” interview: 30 min with Victor, Talent Acquisition Manager to present the company, the position in more detail and understand your aspirations.

    • \n

  • 2nd “technical” interview: 45 min in our premises with Thibault, CEO to dig into your achievements and your learning wishes in more detail. This interview will also be an opportunity to do a “role play” on a customer simulation.

    • \n

  • 3rd “culture and fit” interview: 45 min / 1 hour in our premises, with Thibault, CEO, then part of the team to present our environment to you and measure your ability to thrive there. This will also be an opportunity to answer your last questions.

    • \n

  • Reference check then offer 🎁

    • \n
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\nAdditional Information\n

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  • \nContract Type:\nFull-Time\n
    • \n
  • \nStart Date:\n01 November 2023\n
    • \n
  • \nLocation:\n\nParis\n\n
    • \n
  • \nEducation Level:\nMaster's Degree\n
    • \n
  • \nExperience:\n> 1 year\n
    • \n
  • \nPossible partial remote\n
    • \n
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\nSounds like something made for you?\n

\n
\nApply Now\n\n
\n
\n
","datePosted":"2023-09-12T14:37:53.699Z","employmentType":[],"hiringOrganization":{"@type":"Organization","name":"Flynt","sameAs":"https://goflynt.io","logo":"https://cdn.filestackcontent.com/HsBXkZ2Td2FwERzX2uBj"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Paris, France"}}}

Customer Success Manager UK Market 🇬🇧 - FoodTech

Flynt

Flynt

Customer Service, Sales & Business Development
Paris, France
Posted on Tuesday, September 12, 2023
Apply
  • Customer Success Manager UK Market 🇬🇧 - FoodTech
    • Paris
    • Full-Time

Flynt Is Hiring!

Customer Success Manager UK Market 🇬🇧 - FoodTech

About

Flynt is the first 🇫🇷 revenue optimization solution created for restaurants (independents, chains and dark kitchens).

With the acceleration of the digitalization of the sector and the increasing number of orders placed online, how to optimize its profitability on each channel? Today on Uber Eats, Deliveroo, Glovo, Pulp and very soon TheFork, Zelty, Tabesto, SundayApp, etc…

This is where Flynt comes in: thanks to a better understanding of their performance and taking into account a multitude of parameters, Flynt allows restaurateurs to display the best selling price at all times and thus boost their visibility. and increase their revenues on online sales channels.

In concrete terms, their mission is to allow each restaurateur to be at the maximum of their production capacity at all times while optimizing their profitability.

Our promises

  • Earn up to 30% profitability

  • Multiply your customer acquisition by 2

  • Boost your visibility on digital platforms

Today Flynt is a first Seed fundraising of €2.2M (Séria A planned for 2024), 25 employees and more than 2000 signed customers (Pokawa, Côté Sushi, Big Mamma, KFC, Clone, DĒVOR, Père&Fish, etc..).

Job Description

Trained and coached by our Head of CSM, your main mission will be to train, follow and care for our dear customers throughout their life at Flynt.

For several months, Flynt has launched on the UK market 🇬🇧:

  • 3 first customers with several points of sale

  • Swami, our first UK Sales joined us in September (based in Paris)

  • SMB and Key account market

It will be divided into 3 key parts:

Training / Monitoring

Manage your account portfolio - Be the REVENUE MANAGEMENT expert for them. You will have the important responsibility of ensuring that each of your clients increases the profitability of their business tenfold thanks to Flynt. To do this, you will ensure that the Flynt tool no longer has any secrets for them. That they master all of the functionalities, particularly those essential for optimal use, while ensuring that they are adapted to their particularities. You will propose scenarios to your client while implementing a strategy and profitability.

Acceleration

You will use your commercial fiber to offer your customers new Flynt products in order to provide them with even more value (detection of new needs, demo of new features, annual commitment).

Retention

Finally, you are responsible for retaining your customers as much as possible and implementing various actions to limit churn and ensure that they are fully satisfied with the tool (e.g. monitoring performance indicators, collaboration with technical teams to improve the products, partnership actions).

Tools: Salesforce, Aircall, Modjo, Slack, Notion

Our offer

  • Start date: flexible!

  • Full-time permanent contract

  • 2 days of remote per week

  • €10 on Swile per day worked (50% covered by Flynt)

  • 50% support for the Navigo pass

  • Package: fixed + variable uncapped + BSPCE

Preferred Experience

  • You are native English OR bilingual English

  • You also have a good level (writing/speaking) in French

  • You have already worked on the UK market (or International experience is appreciated, opening a market...)

  • You have a background in customer service / management / sales

  • You have at least one year of experience in customer management

  • You have an experience/project in Food / FoodTech

  • You know how to take initiatives, you are curious and proactive

  • You have an intrapreneurial spirit

Recruitment Process

  • Quick introductory telephone conversation (10 minutes) with Victor, Talent Acquisition Manager to ensure the basic elements and give you an overview of the recruitment process

  • 1st “discovery” interview: 30 min with Victor, Talent Acquisition Manager to present the company, the position in more detail and understand your aspirations.

  • 2nd “technical” interview: 45 min in our premises with Thibault, CEO to dig into your achievements and your learning wishes in more detail. This interview will also be an opportunity to do a “role play” on a customer simulation.

  • 3rd “culture and fit” interview: 45 min / 1 hour in our premises, with Thibault, CEO, then part of the team to present our environment to you and measure your ability to thrive there. This will also be an opportunity to answer your last questions.

  • Reference check then offer 🎁

Additional Information

  • Contract Type: Full-Time
  • Start Date: 01 November 2023
  • Location: Paris
  • Education Level: Master's Degree
  • Experience: > 1 year
  • Possible partial remote

Sounds like something made for you?

Apply Now
Apply now
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